What You See Is What You Get
A Woman’s Charm has made every effort to display the products as accurately as possible. However, we are aware that colours and images vary slightly according to the monitor they are viewed on.
Paying For Your Goods
A Woman’s Charm accepts most credit and debit cards, including Visa and MasterCard. We operate a sophisticated on-line processing system via Paypal, one of the world's largest credit card processing companies. If you are shopping outside the
Australia, your credit card company will automatically convert the transaction to your local currency. Orders can be made on-line, or via the Sales Team on +618 8523 4832 or 0400 829 664.
A Woman’s Charm reserve the right to decline any orders that do not pass the Address Verification System in full, including a working land line telephone number, in certain circumstances a mobile number will be accepted. In this case customers may be asked to submit a recent bank statement or personal utility bill to confirm the name address and postcode submitted as their invoice address. This information will be treated with the utmost confidentiality. If an order is declined the customer will be asked to apply for a refund through their own credit card bank. Due to the proliferation of credit card fraud and under certain circumstances, we now offer an alternative method of payment via Direct Debit Bank Transfer.
A Woman’s Charm – Commonwealth Bank
BSB:
065141
ACC:
10175563
In this case if the order is declined for any reason the order will be fully refunded and the order will only be processed once the funds have reached our bank. These arrangements are made on an individual basis. Should there be an error in the description or price of goods in the catalogue, A Woman’s Charm reserves the right to supply goods at the correct price.
Shipping and Handling
Postage and packing is automatically added at the ordering stage.
Cheques and Money Orders are also accepted. Simply send us your order in writing, with a cheque or Money Order for the goods + postage, made payable to:
A Woman’s Charm
Po Box
60
, Gawler, SA,
AUSTRALIA, 5118
Overseas orders are placed at the customer’s risk. A Woman’s Charm will not accept the responsibility for overseas orders lost in transit.
A Woman’s Charm will not accept responsibility for orders lost in transit when delivery is requested to a business address.
Delivery Schedule
Most items are held in stock and will be dispatched to you within 3 working days from receiving your order. However some items can take up to 14 working days. If you are resident in the Australia and have not received your goods within 14 days of placing an order, please contact us immediately on (08) 8523 4832. All overseas orders please allow up to 28 days for delivery. Replacement of missing parcels is at the discretion of A Woman’s Charm
Damaged Goods
If your product is damaged in transit, please contact us immediately on (08) 8523 4832 and return the product to us at: A Woman’s Charm Po Box 60, Gawler, SA,
AUSTRALIA, 5118. We will replace the item free of charge and take your case up with the Australia Post or our courier company.
Guarantee
The business operates a 7-day No quibble Guarantee from the date of dispatch minus 25%. If you are outside that time limit, subject to items being returned in mint condition, you will be offered a Credit Note for the value of the goods upon returning the goods to us. This can be redeemed at any time over the following three months, simply by calling the Sales Team on (08) 8523 4832
However no returns are available on navel jewellery and pierced earrings or rings ordered to specific sizes and sale items are also non-returnable. Postage, Insurance and packing is not refunded.
Returns Policy
A Woman’s Charm endeavors to supply the highest quality goods and service and operates a simple returns policy. For health and hygiene reasons, no refunds are available on pierced earrings or navel jewellery. Rings ordered to specific sizes and Sale Jewellery is also non-refundable. Otherwise, we offer a 7-Day "No Quibble Guarantee" minus 25%. If any item is not to your liking, simply return it to us at: A Woman’s Charm Po Box 60, Gawler, SA,
AUSTRALIA, 5118. If you are outside that time limit, subject to items being returned in mint condition, you will be offered a Credit Note for the value of the goods minus 25%. This can be redeemed at any time over the following three months, simply by calling the Sales Team on (08) 8523 4832. When returning goods, it will speed up the process enormously if you remember to include your name/address, and receipt/order number. Any items returned should not have been used or worn. Please send items back via registered post for your own proof of delivery, as the business cannot take responsibility for items lost in transit. This postage cost is not reimbursed. Once we receive the goods, we will then refund your card or allow you to exchange the items for something else. Refunds after 7 days from the date of dispatch are at the discretion of A Woman’s Charm. By placing an order, you agree to the terms above. Your statutory rights are not affected.
